This labor organization had a rift between its professional representative staff and the office support staff. At least one key employee was hinting at leaving, another at suing the labor organization.

Key Issue:

Labor organizations are expected to model teamwork and good employment practices. It’s embarrassing when the cobbler’s children have no shoes. Too often, labor organizations act like the worst management they have to deal with.

While management organizations spend time team building, strategic planning and conducting other involvement and development activities, labor organizations typically either do not know how to do these things, or do not value them.


Taylor-Nelson collected data from the entire group. We facilitated an offsite confrontation meeting and subsequent goal and role clarifying meetings. The parties learned to value their differences and agreed that they should become the model for the organization’s clients.

Staff has been working together harmoniously and plans annual offsite workshops and learning retreats.